1. When you have no time to paint it, how does the paint dry?
A: You can add some water and stir it
2. What should I do when the screen is complicated and difficult to draw?
A: You can ask the seller for electronic drawings
3. What can I do if the reason for the logistics after receipt of the goods causes the canvas to wrinkle?
A: You can iron it
1.Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
2.Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
3.According to our experience, Custom check the parcels by random, about 0.5-1% parcels will be checked and may charge some tariff.
4.In order to lessen buyer's import tax or even exempt buyer from import tax, we shall declare the item with much less value than the actual price the customer paid for the item.
5.The lower declared value shall not reflect the total price paid by customer or the market price about the item, and perhaps shall not be suitable for those countries with different special tariff standard.
1). Please list your special requests (color, packages, value of declaration, etc.) in the REMARK when you make payment.
The processing time for a specific order varies with the product type and stock status. Mostly, processing time can be 3 to 15 working days upon receipt of payment.
2). You will be notified by email with the tracking number once your package be shipped out. Delivery time shall based on different countries or regions around the world.
3). We shall not take the responsibility for any shipping accidents, delays or other matters result from shipping carriers or force majeure reasons.
4). For package missed on the way to the destination, we would try our best to contact with the express company and update the latest in
formation for you. However, there may be some delayed reply because of the time difference.
** If we send the wrong style or the wrong color, we could refund you money or reship. Merchandise which is damaged or missing components is not refundable.
** If the items can`t meet your need, we can also accept your return. The courier service freight should be paid by buyer.
1. If you need some of the goods returned, please be sure to keep return goods and accessories intact.
2. You need to take all the necessary logistics costs returns. Buyers are responsible for return shipping with proper packaging.
3. We will declare the parcel as a gift at low value to avoid problems at the customs. Before returning items, please make sure you get our (the seller`s) return address. Please use regular postal service and send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
4. If you need faster shipment, please choose the shipping way you want and pay extra cost. Or contact us in advance.
5.The picture as a result of the photography condition possibly has the chromatic aberration, if you are not sure about the colors,please contact us before you place the order.
6. If goods are damaged in transit, please keep all documentation and packaging and contact us within 7 days of receipt for returns instructions.
** We guarantee that the goods have subject to rigorous quality checks to ensure that the goods you receive with good quality.All items are professionally packed with great care to ensure safe delivery.
** If there is product quality, or parts incomplete so long as you are able to present the relevant explanatory materials, we will provide you with return service.
** Responding every single problem that you met in short time ASAP and do everything in reach to solve them ,do our best to let every customer be satisfied with our items and service.
** Being totally honest with everything you want to know, no lies between seller and customer.
** We deeply hope that you are pleased with your purchase from us.
** Since your feedback is very important to our business`s development, we sincerely invite you to leave positive feedback for us if you are satisfied with our product and service. It`ll just take you 1 minute.
** Please don't hesitate to contact us if you have any questions or concerns before or after your purchase. We are committed to your 100% satisfaction. If you are not satisfied, please feel free to let us know, we will try our best to resolve the problem for you.
** Our job is to make your purchasing be a worry-free experience. Thank you!